Senior Consultant, IT Operations Management / Discovery
DeloitteToronto, Ontario, Canada
Posted February 10, 2026
80000 - 138000 CAD
Full Time
About the Company
Deloitte is a group of talented people who want to learn, gain experience, and develop skills.
Job Description
As a Senior Consultant, IT Operations Management within the ServiceNow team, you will work with and lead client project streams related to Configuration Management, Service Design, Operations Management, Discovery. You will use your knowledge to participate and support process improvement initiatives.
Requirements
- 5 years' experience with the implementation of ServiceNow Discovery and ServiceNow Service Mapping
- Deep experience with ServiceNow scripting
- Confidence in using PowerShell and Bash to interact with Windows and Unix based systems
- 5 years' experience in JavaScript, Python, Ruby or a similar scripting language
- Understanding of the ServiceNow Common Service Data Model (CSDM) and confidence in describing how to structure the services of an organization
- Experience with event management with interoperability to event accumulators such as SolarWinds and Dynatrace
- Experience with ServiceNow AIOps visualization and automation
- Experience in Chef, Puppet, Ansible or similar infrastructure as code technology is a plus
- Experience with telecommunication networks and infrastructure is a plus
- Experience with the ServiceNow network inventory data model and telecom service management industry addon is a plus
Benefits
- Competitive base salary and variable pay opportunities
- $4,000 per year for mental health support benefits
- $1,300 flexible benefit spending account
- Firm-wide closures known as 'Deloitte Days'
- Dedicated days of for learning (known as Development and Innovation Days)
- Flexible work arrangements and a hybrid work structure