Help Desk Analyst
Delta Dental of MissouriSt. Louis, Missouri, United States
Posted March 25, 2026
Full Time
About the Company
Delta Dental of Missouri is a nonprofit 501(c)4 organization dedicated to enhancing oral health across the communities it serves. As a member of the national Delta Dental Plans Association, the company offers comprehensive dental and vision insurance plans, alongside wellness programs and oral health education initiatives. With a legacy spanning more than five decades, Delta Dental of Missouri is recognized as the leading dental benefits provider in the nation, delivering reliable access to care, robust benefits, and exceptional customer service for employers, employees, and families. Its commitment to community well‑being and high‑quality service distinguishes it as a trusted partner in the dental benefits industry.
Job Description
Become our next Help Desk Analyst at Delta Dental of Missouri and be the first line of support for our users. Troubleshoot issues, maintain system functionality, and deliver excellent customer-focused IT service every day.
Requirements
- Provide on-site/phone support to local and remote users with hardware and/or software related issues
- Analyze and correct problems using documented procedures, available tools, and personal knowledge and skills
- Participate in the creation and maintenance of written IT standards and procedures
- Creates and installs operating system images on computers (installs operating systems manually as needed). Installs software and/or hardware releases, updates, and service packs
- Coordinates service repairs on all hardware and software issues with in-house IT staff and external vendors
- Provides training to computer users in the following areas: general hardware maintenance, software usage, time saving shortcuts/tips and current events
- Regularly reports significant findings to department management
Benefits
- Paid Time Off
- 401k Matching
- Health Insurance
- Dental Insurance
- Vision Insurance
