Customer Success Manager
DematicGrand Rapids, Michigan, United States ā¢ Wisconsin, United States ā¢ Atlanta, Georgia, United States ā¢ Plano, Texas, United States
Posted April 8, 2026
64500 - 94600 USD
Full Time
About the Company
Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Description
Dematic is seeking a Customer Success Manager to proactively manage end-to-end customer lifecycle plans, track customer outcomes, and identify expansion and upsell opportunities. The role requires 3-5 years of experience in customer success, account management, or equivalent, and a strong customer focus.
Requirements
- Bachelor's degree (or equivalent experience)
- 3-5 years experience in customer success, account management, client services, customer support, or equivalent customer management
- Material handling experience a plus
- Exceptional time management ability
- Ability to thrive in a collaborative and multifaceted environment
- Proactive approach dedicated to customer success
- Strong customer focus and passion for helping clients succeed, with strong communication skills
- Strong organizational and communication skills
- Ability to balance critical thinking with operational execution
- Analytical and process oriented, with an ability to analyze data and offer actionable insights
- Strong solid understanding of MS Office products and a demonstrated ability to learn new software quickly
- Ability to reduce issues to core elements and develop solutions using problem solving and analytical skills
Benefits
- Competitive Compensation and Benefits
- Pay Transparency
- Global Opportunities
