Senior Customer Success Manager
DematicGrand Rapids, Michigan, United States ⢠Wisconsin, United States ⢠Atlanta, Georgia, United States ⢠Plano, Texas, United States
Posted April 8, 2026
85000 - 120000 USD
Full Time
About the Company
Dematic designs, builds, and supports intelligent automated solutions empowering and sustaining the future of commerce for its customers in manufacturing, warehousing, and distribution. With research and development engineering centres, manufacturing facilities, and service centres located in more than 35 countries, the Dematic global network of over 11,000 employees has helped achieve successful customer installations for some of the worldâs leading brands. Headquartered in Atlanta, Dematic is a member of KION Group, one of the worldâs leading suppliers of industrial trucks and supply chain solutions. www.dematic.com Privacy policy: http://www.dematic.com/en/legal/privacy-policy/
Job Description
Dematic is seeking a Senior Customer Success Manager to proactively manage customer lifecycle plans, improve customer outcomes, and identify expansion opportunities. The role requires a strong customer focus, excellent communication skills, and ability to analyze data and develop solutions.
Requirements
- Bachelor's degree (or equivalent experience)
- 3-5 years of experience in customer success, account management, client services, customer support, or equivalent customer management
- Material handling experience a plus
- Exceptional time management ability
- Strong customer focus and passion for helping clients succeed
- Strong organizational and communication skills
- Ability to balance critical thinking with operational execution
- Analytical and process-oriented, with an ability to analyze data and offer actionable insights
- Strong solid understanding of MS Office products and a demonstrated ability to learn new software quickly
Benefits
- Career Development
- Competitive Compensation and Benefits
- Pay Transparency
- Global Opportunities
