Senior Customer Success Manager
Triumph Financial, Inc.Dallas, Texas, United States
Posted April 13, 2026
Full Time
About the Company
Triumph is a financial and technology company serving the transportation industry with pioneering payments, factoring, intelligence and banking solutions, powered by The Triumph Network. Transportation is one of the largest and most fragmented industries in the U.S, plagued by inefficiency, fraud and theft. At Triumph, we are modernizing and simplifying freight transactions. Our customers experience unrivaled precision, transparent and secure transactions, and improved working capital — so they can transact confidently. --- Factoring, Payments and Intelligence products and services are offered by TBK Bank, SSB, Member FDIC, d/b/a Triumph. Banking services offered by TBK Bank, SSB, Member FDIC, d/b/a Triumph Bank. Insurance offered through Triumph Insurance Group, Inc., d/b/a in California as Triumph Risk and Insurance Solutions. Texas License #1941647. Insurance products and services not a deposit, not FDIC insured, not guaranteed by the Bank, not insured by any Federal Government Agency and may go down in value. Fuel card is offered by TransConnect Services (tcs) | https://www.tcsfuel.com/. Subject to approval. Terms and conditions subject to change. Visit triumph.io/privacy-policy for more information.
Job Description
Triumph is seeking a Senior Customer Success Manager to manage strategic client relationships and drive customer satisfaction, retention, and growth. The role requires a proactive and consultative approach to problem-solving and a deep understanding of customer needs.
Requirements
- Guide new customers through onboarding
- Conduct regular check-ins and review meetings
- Monitor customer satisfaction and engagement
- Maintain high client satisfaction scores
- Build strong relationships with clients
- Drive account retention
- Monitor and improve account health metrics
- Identify opportunities for growth and expansion
- Collaborate with internal teams
- Maintain accurate records of customer interactions
Benefits
- Medical
- Dental
- Vision
- Paid Time Off
- 401k
