Senior Customer Success Manager
Observe.AIUnited States
Posted April 9, 2026
135000 - 158000 USD
Full Time
About the Company
Observe.AI is the enterprise-grade Customer Experience AI platform that unifies conversations, intelligence, and action to turn contact centers into performance engines.
Job Description
Observe.AI is seeking a Senior Customer Success Manager to lead adoption, value realization, and long-term partnership across a portfolio of strategic enterprise accounts. The role involves driving process change and product adoption, monitoring customer health, and conducting quarterly business reviews.
Requirements
- 5-7 years of experience owning clients in a CSM capacity for a SaaS solution
- Proven track record of managing enterprise-level or strategic customer accounts
- Strong understanding of SaaS business models, customer success methodologies, and customer lifecycle management
- Ability to build trusted relationships at all organizational levels
- Excellent communication, presentation, and interpersonal skills
Benefits
- Competitive compensation including equity
- Excellent medical, dental, and vision insurance options
- Flexible Paid Time Off
- 401(k) plan
- Quarterly Lifestyle Spending Account
- Monthly Mobile + Internet Stipend
- Pre-tax Commuter Benefits
- Paid parental leave
