Senior Customer Success Manager
ChartHopUnited States
Posted March 10, 2026
90000 - 120000 USD
Full Time
About the Company
ChartHop is a data‑first HR platform that unifies people and business data to enable faster, smarter people decisions. It integrates five core modules—HRIS, headcount planning, compensation, performance, and engagement—providing visual, interactive dashboards and highly configurable workflows for strategic planning. The platform’s AI‑driven analytics transform raw data into actionable insights, empowering organizations to align talent initiatives with business outcomes. ChartHop’s modular design lets companies start with their most pressing need and scale into a full suite, setting it apart as a flexible, technology‑centric solution in the HR space.
Job Description
We're looking for a Senior Customer Success Manager to join our Customer Experience team to drive real business outcomes for our customers and build strong relationships between ChartHop and executive buyers, senior decision-makers, and multiple stakeholders across each account.
Requirements
- 5+ years in Customer Success, SaaS consulting, or a related field
- Proven track record of owning enterprise customer relationships, including renewals and commercial negotiations
- Strong executive presence — comfortable managing relationships with C-suite and VP-level stakeholders
- Experience with SaaS implementations, project management, and cross-functional collaboration
- Ability to understand and consult on complex workflows across People, Finance, and Recruiting functions
- Proficiency translating customer needs into product feedback and strategic recommendations
Benefits
- Generous Paid Time Off
- 401k Matching
- Tuition Reimbursement
- Relocation Assistance
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
