Senior Customer Success Manager

Placer.ai is looking for a talented Sr. Customer Success Manager who will manage a book of customer business, driving the continued success of our customers while helping to build a world-class Customer Success function.

Requirements

• BA/BS degree
• 5+ years of Customer Success experience
• Drives long-term customer retention, adoption, and expansion for high-value and complex accounts
• Develop and execute tailored success plans for Mid-Market and Strategic Customers
• Keen attention to detail to drive exceptional execution and operational quality
• Entrepreneurial spirit, a self-starter, who is internally driven to make an impact on both the customer and a growth directed organization
• Aptitude for being organized with flexibility to deliver results in a fast-paced environment
• Experience working with cross-functional teams and projects
• Demonstrated experience in presenting complex data in understandable ways to address customers business questions
• Demonstrated experience using analytical tools to measure performance, determine improvements and innovations, and make adjustments accordingly

Benefits

• Medical, dental and vision coverage
• Flexible time off
• 401K
• Equity awards for certain roles