Senior Customer Success Manager
LaunchDarklyCalifornia, United States • New York, New York, United States • Massachusetts, United States • Washington, District of Columbia, United States
Posted April 22, 2026
145000 - 235000 USD
Full Time
About the Company
LaunchDarkly is a software delivery platform that helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong.
Job Description
We're hiring a Senior Customer Success Manager to lead our customers towards implementation and adoption, providing technical guidance and building strong relationships with key advocates within their organization. The ideal candidate has 5+ years of customer-facing experience, strong sales acumen, and a passion for learning and growth.
Requirements
- 5+ years in a customer-facing role
- Strong discovery and qualification skills
- Strong project management skills
- Experience owning the renewal process
- Experience working on a technical product
- Proven ability to advocate for both customers and the company
Benefits
- Generous Paid Time Off
- 401k Matching
- Health, vision, and dental insurance
- Mental health benefits
- Restricted Stock Units (RSUs)
