Senior Manager, Strategic Customer Success
LaunchDarklyUnited States
Posted May 4, 2026
129000 - 210000 USD
Full Time
About the Company
LaunchDarkly is a software company that provides a platform for developers to innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong.
Job Description
The Senior Manager of Strategic Customer Success will lead a team of CSMs, deliver exceptional customer experience, and drive growth in a fast-paced environment.
Requirements
- Recruit, lead, and develop a high-performing team of CSMs
- Build and operationalize Customer Success programs and playbooks
- Enable the team to understand and act on leading indicators
- Bring operational rigor to the team by organizing around key performance metrics
- Serve as the senior advocate for strategic and high-impact customers
Benefits
- Restricted Stock Units (RSUs)
- health insurance
- vision insurance
- dental insurance
- mental health benefits