Technical Specialist

To deliver a multi-skilled, PLC, PC and controls equipment service across a wide range of operationally critical equipment whilst understanding and operating safely and in-line with the customer’s business needs.

Requirements

• Technical fault management controller providing the link and comm’s to the wider Dematic network, 3rd party support and customer
• Identifying process failures and escalating as required
• Rectification and prevention of issues
• Root-cause-analysis of faults using industry recognised tools e.g. Ishikawa, 5 Why, LSS principles
• Adhering to site agreed communication and fault management processes at all times
• Management of error process and root-cause analysis / error prevention
• Management of CAPA process
• Management of faults
• Management of technical processes including change and version control
• Maintenance activities to support the site system throughput model to ensure operational optimisation
• Work in conjunction with fellow site and shift technical specialists to create and deliver a dashboard / boiler-plate stat’s to deliver improvements / measurables
• Create fault management ‘How-To’s’ for the site team to follow; monitor, review and improve the how-to processes
• Maintain compliance to key CE Directives and standards ensuring all are channelled through the correct business department(s)
• Support for the management and control of obsolescence on site
• Promote and support the Site Technical Specialist in the propagation, standardisation / harmonisation of maintenance practices within the NE Region
• Maintain product flow at all times
• Continuous Improvement
• Identify faults, issues and opportunities; provide a root-cause and plan of action
• Prioritise system faults and identify root cause of all issues
• Communicate root cause identification and CAPA success throughout the business via the Site Technical Specialist

Benefits

• Career Development
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities