Technical Support Specialist I (Copy)
Denali Advanced IntegrationHammond, Indiana, United States
Posted January 8, 2026
Full Time
About the Company
Denali Advanced Integration is a family‑owned, customer‑focused IT services firm that has been trusted across North America since 1992. The company delivers end‑to‑end enterprise IT solutions—including data center, cloud, networking, mobility, security, collaboration, and enterprise application development—to clients worldwide. With a workforce of more than 400 experts, Denali blends strategic consulting and staff augmentation with professional and managed services to help organizations navigate complex technology challenges. Its commitment to community outreach and a culture that treats customers, partners, and employees like family sets it apart in the industry. Denali’s motto, "Exceptional IT Delivered," reflects its focus on exceeding expectations at every engagement.
Job Description
The Technical Support Specialist I plays a crucial role in ensuring the operational efficiency and functionality of Denali’s solutions in various locations.
Requirements
- Install, configure, and maintain Denali Solutions at customer locations
- Collaborate with clients to understand their unique requirements and provide tailored solutions
- Conduct on-site assessments to ensure compatibility and optimal performance of systems
- Provide training to client's staff on the operation and maintenance of installed systems
- Collaborate with the engineering team to enhance and customize solutions based on client feedback
- Maintain accurate documentation of installations, configurations, and troubleshooting procedures
- Effectively communicate with clients to address inquiries, provide technical support, and offer guidance on system optimization
Benefits
- Medical, dental, and vision insurance
- 401(k) plan and company contribution
- Short-term and long-term disability coverage
- Basic life insurance
- Wellbeing benefits
- Paid holidays
- PTO
- Paid volunteer time
- Paid sick leave