Client Success Manager

We're looking for a Client Success Manager to join our team at ICUC. In this role, you will be at the front line, delivering best-in-class account management to ensure our clients achieve their goals. You will work closely with the revenue and operations teams to grow and retain your accounts.

Requirements

• At least 3 years of experience in social media management, ideally within an agency setting and working with enterprise clients, showcasing a comprehensive understanding of the social media landscape and client management.
• Proficient knowledge and hands-on experience in managing organic social media.
• Familiarity with community management, strategic planning, and reporting, with a preference for candidates who have experience with platforms such as Sprinklr, Khoros, and Sprout.
• Exceptional communication skills, both written and verbal, complemented by engaging presentation abilities.
• Strong organizational and time management skills, with a proven ability to adapt quickly to changes in a dynamic, fast-paced environment, ensuring priorities are met efficiently.
• Excellent collaboration skills, demonstrating the ability to work effectively with teams across different departments and stakeholders to achieve common goals.
• Adept at problem-solving, with the capacity to address challenges creatively and effectively, ensuring solutions align with business objectives.
• Up-to-date with current social media trends, possessing a deep understanding of the industry’s dynamics, challenges, and opportunities.
• Proficiency in Microsoft PowerPoint and Microsoft Teams.
• A background in Social, Marketing, Public Relations, Communications, Public Affairs, or a related field is preferred.

Benefits

• Medical, dental, RRSP, paid time off, and/or other benefits