Service Desk Specialist III - ST

The Service Desk Specialist III is a senior technical role responsible for providing Tier 3 support for hardware, software, and enterprise systems. Responsibilities include managing the end-user compute lifecycle, administering SCCM, performing vulnerability management, and providing application lifecycle support.

Requirements

• Vocational School or some college courses in Information Technology or Information Systems
• Bachelor's degree in an IT related major
• 6+ years of progressive IT support experience
• 1+ years experience in financial services
• Advanced troubleshooting and problem-solving skills
• Expertise in end-user compute lifecycle management
• SCCM administration for software deployment, patching, and compliance
• Endpoint vulnerability management and remediation
• Application lifecycle support
• Familiarity with PowerShell scripting for automation
• Strong customer service, technical reasoning, and communication skills
• Effective time management and prioritization skills

Benefits

• Equal Employment Opportunity/Affirmative Action employer
• Drug-free workplace
• Pre-employment substance abuse testing