Advisory agent, Member and client experience

Temporary advisory agent position for three months, full-time on-site, supporting member and client experience.

Requirements

• High school diploma in a related field
• Minimum two years of relevant experience
• Knowledge of French
• Knowledge of all convenience services products and services
• Knowledge of Desjardins products and services
• Ability to enter data in systems
• Knowledge of security measures, legal frameworks and internal controls
• Understanding of the philosophy and fundamentals of financial services cooperatives
• Knowledge of operating procedures related to convenience products and services and automated and assisted transactions
• Knowledge of service standards
• Action oriented, Communicates effectively, Customer Focus, Differences, Nimble learning, Situational adaptability, Tech savvy

Benefits

• Competitive salary and annual bonus
• 4 weeks of flexible vacation
• Defined benefit pension plan
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment