Senior Site Reliability Engineer Team Lead - OP02087

We’re expanding our team and opening new remote opportunities! We invite a Site Reliability Engineer based in Chile to lead our new SRE support team. In this role, you’ll guide a group of engineers providing MDM platform support, cloud and user access management, monitoring, incident response, and root cause analysis to ensure the smooth operation of a modern mobile point-of-sale platform.

Requirements

• Upper-Intermediate English level
• 5+ years in cloud operations, platform support, or IT operations
• 2+ years leading technical support or SRE teams
• Strong operational support mindset (incident handling, user requests, escalation)
• Solid understanding of cloud technologies, monitoring, and observability tools
• Knowledge of incident management best practices and access management concepts
• Ability to break down complex problems into structured, actionable plans
• Strategic thinking to evaluate options, weigh tradeoffs, and design processes
• Experience collaborating with global, multi-time zone teams
• Effective communication with technical and non-technical stakeholders

Benefits

• 30 paid days off per year
• 5 paid sick days
• up to 60 days of medical leave
• up to 6 paid days off per year for major family events
• partially covered health insurance
• wellness bonus
• overtime pay