Customer Experience Manager

Develop Health is on a mission to use AI to radically accelerate access to life-saving medications. We’re partnering with some of the largest pharmacy benefit managers and payers in the nation, revolutionizing how healthcare interactions occur by eliminating human delays and inefficiencies. We are now scaling rapidly following a major funding round.

Requirements

• 3–7+ years of professional experience, with at least 2 years in a customer-facing, account management, identifying gaps and implementing new process or customer success role.
• Strong analytical skills—comfortable reviewing data dashboards, identifying trends in claims or utilization data, and translating findings into clear recommendations.
• Excellent written and verbal communication, including the ability to develop and deliver presentations to operational and executive-level stakeholders.
• A self-driven, results-oriented work ethic with high autonomy—you take initiative with little direction and own your outcomes.
• Empathic communicator with a consultative approach who can build trust with clinical staff, operations teams, and customer leadership alike.
• Preferred: Working knowledge of pharmacy benefits, benefit verification, prior authorization, or commercial health insurance operations.

Benefits

• Competitive base salary
• Meaningful early-stage equity
• Health, dental, and vision coverage
• Flexible PTO
• High-end workstation and tooling budget