Application Support Engineer (Support Level 1)

dxFeed is a leading provider of data services for the capital markets industry. We are looking for an Application Support Engineer to help clients and internal teams troubleshoot complex technical issues, identify root causes, and continuously improve our systems and workflows.

Requirements

• Provide technical support to B2B clients using dxFeed market-data products
• Troubleshoot and resolve issues in high-load financial systems (market data delivery)
• Maintain accurate records of customer interactions, incidents, and resolutions
• Identify root causes of technical problems and propose long-term solutions
• Participate in system architecture discussions, documentation, procedures, and system-level test plans
• Assist with the rollout of new products and services
• Monitor system health, performance, and software behavior
• Collaborate closely with developers, business analysts, technical writers, sales, legal, and finance teams
• Communicate with external market-data providers and exchanges, brokers, trading firms, etc.
• Provide training and knowledge sharing for users and teammates
• Stay current with technologies and trends in FinTech and market data
• Follow security, quality, and compliance standards

Benefits

• 20 days of paid vacation
• 5 days of fully paid additional wellness days
• Medical insurance – premium package
• Free MultiSport card
• Modern office with new equipment
• Panoramic view of Vitosha mountain
• PlayStation, Billiard, Relax zone and Gym
• Parking space/public transport card
• Free drinks and snacks
• Teambuilding activities
• Corporate parties
• Football club
• Speakers' club
• Free admission to corporate external events
• Possibility of joining conferences and professional fairs
• Local language courses for foreign employees
• Unlimited access to self-learning platforms
• Certification opportunities
• Mentorship Program
• Referral bonuses for specific roles
• Paid leave upon special events