Application Support Engineer (Support Level 1)

We are looking for an Application Support Engineer to join our Technical Support team and help clients and internal teams troubleshoot complex technical issues, identify root causes, and continuously improve our systems and workflows.

Requirements

• Provide technical support to B2B clients using dxFeed market-data products
• Troubleshoot and resolve issues in high-load financial systems (market data delivery)
• Communicate with clients, providing technical guidance, recommendations, and integration support
• Maintain accurate records of customer interactions, incidents, and resolutions
• Identify root causes of technical problems and propose long-term solutions
• Participate in system architecture discussions, documentation, procedures, and system-level test plans
• Assist with the rollout of new products and services
• Monitor system health, performance, and software behavior
• Collaborate closely with developers, business analysts, technical writers, sales, legal, and finance teams
• Communicate with external market-data providers and exchanges, brokers, trading firms, etc.
• Provide training and knowledge sharing for users and teammates
• Stay current with technologies and trends in FinTech and market data
• Follow security, quality, and compliance standards

Benefits

• 24 working days of paid vacation
• Fully paid additional wellness days (3 days per year)
• FitPass (sport and related activities) access
• Medical insurance - VIP package
• Modern office with new equipment
• PlayStation and table football in the office
• Meals in the office
• Free drinks and snacks
• Tebuilding activities
• Corporate parties
• Football club
• Billiard club
• Speakers' club
• Free admission to corporate external events
• Possibility of joining conferences and professional fairs
• Personal branding development support
• Georgian language courses for foreign employees
• Unlimited access to self-learning platforms
• Certification opportunities
• Mentorship Program
• Parental bonus
• Referral bonus
• Blood donation paid leave
• Gifts for employees
• Gifts for children