Director of Operations
DeVita & Hancock HospitalityCambridge, Massachusetts, United States
Posted January 20, 2026
Full Time
About the Company
DeVita & Hancock Hospitality specializes in end‑to‑end recruiting for the hospitality sector, offering a single point of contact that streamlines the hiring process for both front‑of‑house and back‑of‑house roles as well as executive positions. They provide highly customized talent solutions for positions ranging from culinary leadership and bar management to marketing, accounting, human resources, and C‑level executives, ensuring each placement aligns precisely with a client’s operational needs. The firm distinguishes itself through an exceptional track record of sourcing superior candidates for industry leaders and a "no questions asked" replacement guarantee that underscores its commitment to client success. Their culture centers on partnership and proactive support, treating each client’s growth as their own and consistently delivering high‑quality hires that drive business performance.
Job Description
We're looking for a Director of Operations to help build a startup restaurant from the ground up, starting with planning and setting up workflows, and eventually running daily operations, managing vendors, and improving processes.
Requirements
- Build SOPs across prep, service, kitchen flow, opening and closing, and food safety
- Design line flow and staffing models with scalability in mind
- Create training programs that are simple, repeatable, and easy to roll out
- Set up vendors, pars, and ordering systems
- Run daily operations of the first location
- Lead from the floor and set standards for speed, quality, and cleanliness
- Own scheduling, labor deployment, inventory, and waste
- Manage vendor relationships and solve issues quickly
- Constantly evaluate what works and what breaks under pressure
- Design scalable solutions rather than one-off fixes
- Turn real-world learnings into clean, documented systems
- Help open and support future locations
- Grow into multi-unit responsibility as the brand expands
Benefits
- Generous Paid Time Off
- 401k Matching
- Tuition Reimbursement