Customer Success Manager (CSM)

We are a trusted technology partner specializing in software development and more, looking for a customer success manager to lead the customer success team and drive adoption and outcomes for our clients.

Requirements

• Manage a set of named customers and drive adoption and outcomes leading to renewals, expansion, and advocacy
• Provide best-in-class responsiveness and create an experience for the client in which they feel confident getting to a resolution
• Gather customer feedback to inform our sales process and product roadmap
• Provide ongoing technical and product support to customers
• Own the customer contract and renewal process
• Maintain a cadence of communicating with customers about their adoption trends, usage, and business plans
• Identify opportunities for customers to act as Impartner advocates
• Collaborate closely with the Sales team to support expansion opportunities

Benefits

• Life insurance
• Employee assistance program
• Flexible hours
• Health and wellness initiatives