Desktop Administrator - Senior

Works across a range of technologies and liaises across multiple areas of the business to support relevant ITIL processes and practices. Responsible for addressing IT requests via phone, email, live chat or instant message and explaining solutions in technical and nontechnical terms.

Requirements

• Masters process to image, build, deploy and troubleshoot PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards
• Proactively maintains installed PCs, networks, telephone systems and peripherals with routine maintenance searches for improvement opportunities
• Identify, define, log and resolve technical problems with software applications or network systems
• Assists with implementations
• Define and adds input that will help with the creation, maintenance, and distribution of reports to leadership
• Communicates with operations leadership, identify solutions to ensure issues are addressed appropriately
• Master level knowledge of Microsoft desktop operating systems and desktop software

Benefits

• Medical/Dental/Vision
• Paid Holidays
• 401(k)
• Life Insurance
• Short-Term Disability
• Long-Term Disability
• Generous Paid Time Off