Lead Desktop Administrator

Lead Desktop Administrator responsible for managing desktop support, handling high-level escalations, and leading a team of Desktop Administrators. The ideal candidate will have excellent customer service skills, knowledge of computer imaging and setup, and experience with Microsoft and other technology manufacturers.

Requirements

• Associate Degree in an Information Technology related field or equivalent work experience
• 3-5 years experience in Red Roof Desktop Administrator role or 5+ years of equivalent experience
• Excellent customer service and interpersonal communication skills
• Ability to work with diverse support population with varying Information Technology skill levels
• Ability to think critically, problem-solve, communicate, and manage task execution
• Strong incident remediation skills
• Demonstrated ability to lead and manage through challenging projects and multiple priorities
• Must work well in a dynamic environment with adapting to changing business needs
• Support self growth and development with a strong drive to learn and teach others
• Multi-tasking and time-management skills, with the ability to prioritize tasks
• Strong hardware and software skills with emphasis on common PC, printer, and Network issues
• Experience with technology Manufacturers: Microsoft (Surface), Lenovo, Apple, Brother is preferred
• Ability to work efficiently either independently or working closely with a team or group
• Ability to create training documentation and train in a formal in person or remote setting
• High level of professionalism, ethics, and integrity, with the ability to build relationships while ensuring compliance with all company policies
• Able to handle sensitive/confidential situations and documentation

Benefits

• Paid Time Off
• 401k Matching
• Retirement Plan