Customer Service Representative, German Speaker

Dexcom Corporation is seeking a Customer Service Representative to join their Inside Operations and Administrative Support team in Vilnius, Lithuania. The ideal candidate will be proficient in German and English, with a minimum B2 level in both languages, and have strong verbal and written communication skills.

Requirements

• Manage administrative tasks related to patient onboarding, reimbursement authorisation, and documentation processing.
• Communicate with health insurance companies, physicians, and patients to resolve issues and ensure smooth workflows.
• Create and maintain accurate customer data records in CRM systems, ensuring compliance with internal and external standards.
• Validate and process customer-related documentation, such as prescriptions and training confirmations, with precision and confidentiality.
• Monitor and update order statuses, shipment details, and invoicing information to maintain timely and accurate processing.
• Collaborate with internal teams to verify information, troubleshoot issues, and support other business lines as needed.

Benefits

• Comprehensive onboarding and training
• Diverse and inclusive work environment
• Hybrid working model
• Additional vacation days
• Opportunity to work from other countries
• Health Insurance
• Life and Accident insurance coverage
• 3rd Pillar Private Pension plan
• Health and Wellness programs
• Fertility, Family forming, Menopause and Men’s health support services
• Regular team-building events
• Best-in-class training and career development programs
• Exclusive discounts
• Access to a fitness tracking app
• Free parking space