Dexcom Corporation is a pioneer in continuous glucose monitoring (CGM). We are seeking a Technical Support Representative to interact with patients, parents, and healthcare providers to provide troubleshooting assistance and support with Dexcom products.
Requirements
- HND level educated and/or 1+ years of relevant customer/technical support experience
- Fluency in English both written and oral communication
- Sound working knowledge of all Windows/Mac OS X operating systems and associated web browsers
- Proven experience of supporting mobile apps, both iOS and Android, as well as Cloud based reporting systems
- Knowledge and experience of providing support across a number of social media channels
- Innate ability to troubleshoot and problem solve issues while exhibiting strong customer service skills and excellent phone acumen
- Strong verbal and written communication skills, including effective listening skills and ability to communicate accurately and effectively in person, over the telephone, through email and other business correspondence
- Superior phone acumen and ability to show empathy to customers
- Ability to retain detailed information, troubleshoot and solve problems
- Strong proficiency in troubleshooting issues and thinking through problems
- Able to work flexible hours on a rotating schedule including evenings, holidays and weekend
- Ability to work independently with supervision as required and with other departments
- Desire, drive and willingness to be part of a very fast-moving company
Benefits
- Competitive salary
- Benefits package
- Opportunity to work with a leading company in the healthcare industry