Technical Support Representative 1 (For Pooling)

Dexcom Corporation is a pioneer in continuous glucose monitoring (CGM). We are seeking a Technical Support Representative to interact with patients, parents, and healthcare providers to provide troubleshooting assistance and support with Dexcom products.

Requirements

• HND level educated and/or 1+ years of relevant customer/technical support experience
• Fluency in English both written and oral communication
• Sound working knowledge of all Windows/Mac OS X operating systems and associated web browsers
• Proven experience of supporting mobile apps, both iOS and Android, as well as Cloud based reporting systems
• Knowledge and experience of providing support across a number of social media channels
• Innate ability to troubleshoot and problem solve issues while exhibiting strong customer service skills and excellent phone acumen
• Strong verbal and written communication skills, including effective listening skills and ability to communicate accurately and effectively in person, over the telephone, through email and other business correspondence
• Superior phone acumen and ability to show empathy to customers
• Ability to retain detailed information, troubleshoot and solve problems
• Strong proficiency in troubleshooting issues and thinking through problems
• Able to work flexible hours on a rotating schedule including evenings, holidays and weekend
• Ability to work independently with supervision as required and with other departments
• Desire, drive and willingness to be part of a very fast-moving company

Benefits

• Competitive salary
• Benefits package
• Opportunity to work with a leading company in the healthcare industry