Technical Support Representative 2

Dexcom Corporation is a global leader in continuous glucose monitoring (CGM). As a Technical Support Representative, you will help customers with their Dexcom products, providing technical support and training. You will be part of a customer-driven, collaborative team that thrives on creativity and results.

Requirements

• High school education and/or 1+ years of relevant customer or technical support experience
• Fluency in both Latvian and English
• Experience in working with OS (Windows/Mac) and supporting mobile Apps (IOS/Android)
• Knowledge of providing support across social media channels
• Strong customer service skills and ability to troubleshoot and problem-solve

Benefits

• Comprehensive onboarding and training
• Opportunity to work in a diverse and inclusive environment
• Hybrid working model
• 5 additional vacation days
• Opportunity to work from other countries for up to 30 days per year
• Health Insurance
• Life and Accident insurance coverage
• 3rd Pillar Private Pension plan
• Health and Wellness programs
• Fertility, Family forming, Menopause and Men’s health support services
• Regular team-building events
• Best-in-class training and career development programs
• Exclusive discounts
• Access to a fitness tracking app
• Free parking space
• Language premium allowance if applicable