German-Speaking Technical Support Representative

Technical Support Representatives partner with customers to ensure their success through broad-based technical support of NI Products.

Requirements

• Creates and routes technical issues for all customers
• Handle inbound technical support requests (Phone, Email, Web)
• Validates customer entitlements and approves exceptions for unentitled customers
• Dispatch out-of-TSR scope technical issues to the appropriate support group
• Create and manage customer data records within our applications to ensure proper data integrity
• Resolves technical issues for customers across all account tiers
• Resolves customers’ single incidents during activation, installation, implementation, and/or maintenance of TSR supported issues
• Increase technical issues internally to the appropriate support group while maintaining ownership of customer interaction
• Captures and documents knowledge to enable self-service resolution
• Learns and adopt Knowledge-Centered Service (KCS) methodology
• Enables customers to self-serve by creating and editing Knowledge based articles

Benefits

• Cafeteria system with a wide range of options
• Additional non-wage compensation benefits
• Diverse professional development and career advancement opportunities
• Commuting support
• People-centered, outstanding culture
• Supportive and cohesive community
• Stable and reliable company background
• Development opportunities, participation in training (Online LinkedIn Learning)
• Life and accident insurance for all employees
• Supportive atmosphere, high-quality team-building events and other family-oriented corporate programs
• Employee discounts (e.g., at restaurants, bookstores, service providers)
• Nursery, kindergarten, and school-start support
• Compass program (free psychological, life management, financial, and legal counseling)