Assistant Customer Service Manager

Join DFDS in the vibrant harbour of Ghent, at the heart of one of Europe’s key maritime hubs, and contribute to world-class shortsea shipping as an Assistant Customer Service Manager.

Requirements

• Solid experience in customer service, preferably within logistics, transport, or a similar operational setting
• Motivated to take a step towards leadership, without necessarily having formal people management experience yet
• Comfortable working close to day-to-day operations, including handling time-sensitive issues
• Calm and resilient under pressure, with a strong sense of ownership
• Structured and adaptable, able to manage both operational tasks and improvement activities

Benefits

• Permanent, full-time position
• Competitive salary package
• Training and development opportunities
• Company culture built on teamwork, responsibility, and continuous improvement