Customer Services Specialist

DFDS is looking for a Customer Services Specialist to strengthen logistics operations and ensure excellent customer experience. As a key role, you will coordinate logistics, manage customer communication, and contribute to continuous improvement.

Requirements

• Bachelor’s degree
• Minimum 2 years of experience in logistics operations or customer service
• Strong skills in customer relationship management
• Hands-on experience with at least one ERP program
• Fluent in English
• Proficient in Excel and reporting techniques
• Confident in delivering presentations and managing customer meetings
• Analytical, strategic, and solution-oriented mindset
• Strong communication and interpersonal skills; team player with a proactive attitude