Account Manager

The Account Manager is responsible for growing an established territory and customer base by developing and growing relationships and business within existing accounts.

Requirements

• Achieving sales and profit goals by developing and retaining existing customers and by developing business opportunities for growth within these accounts
• Drives profit margin and the customer success
• Schedule and conduct Quarterly Business Reviews (QBR) with customers
• Build and maintain an opportunity pipeline within existing customers to support revenue and territory growth goals within existing customers
• Well versed on clearly articulates the DGI Story to customers
• Build and maintain strong relationships with internal and external customers; building rapport and providing quick responses to inquiries.
• Utilizing a consultative selling technique, regularly make sales calls with current customers to maintain and grow the partnership;
• Generate and follow up on quoting activity and proposals, following up, negotiating terms and closing deals
• Identify, present and document productivity gains and cost savings opportunities to exceed customer’s goals
• Cultivate and maintain solid, long-term relationships with customers and suppliers
• Identify and help to develop strategies to grow business and forecast revenue
• Assist and resolve customer requests and/or problems in a prompt and professional manner
• Organizing and conducting training sessions for customers as well as introduce and demonstrate new products
• Report competitive conditions, observed customer financial weakness and customer feedback to management
• May perform replenishment duties for vending machines at their assigned customer Accounts
• Work closely with suppliers to secure mutual business through joint sales calls
• Attend sales, product and other branch/company meetings
• Other duties as assigned