Technical Support Specialist (Level II)
DHD ConsultingTorrance, California, United States
Posted January 5, 2026
Full Time
About the Company
DHD Consulting specializes in career development and organizational talent solutions, offering recruiting, career counseling, coaching, corporate training, and business seminars. The firm focuses on aligning individual growth with company objectives, fostering a culture of continuous improvement. By integrating personalized coaching with strategic training programs, DHD helps clients build high‑performing teams and advance career pathways. Its motto, 'Grow and Believe,' reflects a commitment to empowering both professionals and organizations to reach their full potential.
Job Description
Technical Support Specialist (Level II) provides technical support via emails, phone calls, and on-site visits, and offers technical services related to product use, operation, and maintenance.
Requirements
- Provide technical support via emails, phone calls, and on-site visits
- Plan and visit customers to offer technical assistance
- Document product specifications and usage for field sales and customers
- Conduct test runs and trials based on field sales and customer requests
- Review blueprints, plans, and other documents to run trial tests and provide machining suggestions
- Develop cost estimates or projected increases in production from proposed product usage
- Recommend changes in equipment, processes, or materials to reduce costs or improve operations
- Conduct technical training sessions for clients and internal employees
- Provide weekly and monthly reports to supervisors and maintain reporting portals
- Communicate relevant distributor information to internal teams
- Assist in preparing technical manuals and publications
- Analyze technical support data and prepare periodic reports
- Support product and market trend research and monitor competitor activities