AI Productivity Analyst
DialpadTempe, Arizona, United States
Posted March 16, 2026
Full Time
About the Company
Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers.
Job Description
About Dialpad: Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. As an AI Productivity Analyst, you'll own a critical role in scouting, evaluating, testing, and piloting third-party AI tools to unlock significant productivity gains across Dialpad.
Requirements
- Partner with functional leads in Engineering, Design, Marketing, Customer Success, and FP&A to map high-value process bottlenecks.
- Research, shortlist, and demo external GenAI & ML products that can automate or accelerate those workflows.
- Design and run structured experiments (PoCs, A/B tests, pilot roll-outs) to quantify productivity impact and user adoption.
- Develop and present ROI models, providing actionable recommendations to senior leadership.
- Support implementation (including light configuration, prompt engineering, and user training) of selected solutions.
- Track business unit KPIs and OKRs post-deployment; iterate with partners and vendors to hit or exceed the 20% productivity target.
Benefits
- Competitive benefits and perks
- Robust training program
- Inclusive offices
- Exceptional culture