Director of Customer Success, Strategic Accounts

Dialpad is seeking a Director of Customer Success for Strategic Accounts to lead a team responsible for delivering high levels of customer satisfaction and retention for their largest customers. This role involves managing customer relationships, driving product adoption, and fostering strategic partnerships to ensure customer success. The position is based in Denver, Colorado.

Requirements

• 8+ years of experience in Customer Success, Account Management, or a similar customer-facing role with a focus on Strategic accounts.
• 5+ years of leadership experience, with the ability to inspire and manage a high-performing team.
• Excellent communication, presentation, and interpersonal skills.
• Deep understanding of SaaS business models and the ability to drive product adoption and value realization.
• Strong problem-solving skills, with the ability to handle complex customer issues.
• Experience with telecommunication or SaaS providers required.
• Experience with Salesforce, Gainsight, Zendesk, etc.
• Strong organizational skills.

Benefits

• Competitive benefits
• Robust training program
• Inclusive office environment
• Certification as a Great Place to Work