Japanese-Bilingual Customer Support Representative, Tier 1

Dialpad is the leading AI-powered customer communications platform, seeking a Japanese-Bilingual Customer Support Representative to work on its Customer Support Team. The role involves resolving technical issues related to the Dialpad product via multiple communication channels, and requires proficiency in Japanese and English.

Requirements

• Minimum of 3 years in customer support (additional work experience in a technical field is preferred)
• Respond to customer inquiries on technical issues related to the Dialpad product via all relevant communication channels
• Resolve and troubleshoot simple or complex issues relating to customers
• Speaking to customers to quickly get to the root of their problem
• Provide timely and accurate customer feedback
• Manage multiple cases and communication channels at one time (Call center, email, potentially chat)
• Proficiency in Windows/Mac OS
• Attention to detail and good problem-solving skills
• Good written and verbal communication in Japanese (native) and English
• Passion to learn and work effectively with a variety of multicultural internal teams
• Respond to on-call and address issues or incidents outside of regular working hours

Benefits

• Competitive benefits and perks
• Robust training program
• Inclusive office environment
• Certified Great Place to Work