Bilingual Enterprise Customer Support Advocate (Japanese/ English Speaker)
HootsuiteChiyoda, Japan
Posted October 7, 2025
Full Time
About the Company
Hootsuite is a leading social media management platform that empowers thousands of brands to launch effective campaigns, enhance customer engagement, and optimize social commerce experiences. The company offers comprehensive solutions for Twitter, Facebook, LinkedIn, Instagram, and other platforms, along with analytics, collaboration tools, and security features. Hootsuite Academy provides free education and paid certifications to help professionals master social media skills, making it a distinctive player in the industry.
Job Description
Hootsuite is seeking a Bilingual Enterprise Customer Support Advocate fluent in English and Japanese to assist Enterprise customers with onboarding, troubleshooting, and support. This hybrid position within a Tokyo-based team requires excellent communication, technical understanding, and a customer-first mindset. The role involves troubleshooting issues, identifying trends, and collaborating with colleagues.
Requirements
- Fully fluent in Japanese and English (verbal and written)
- Some relevant experience in a product or customer technical support role
- Excellent interpersonal, verbal, and written communication skills
- Ability to multitask and strong work ethic
- Knowledge of ticketing platforms (ZenDesk, Jira)
