Marketing/Players Club Manager

The Marketing/Player's Club Manager will be responsible for managing key customer impact areas and supervising the Marketing and Player's Club Representatives, creating and implementing casino promotions, and working with the player tracking and rating system.

Requirements

• Supervise the Player's Club Representatives
• Demonstrate high level of customer service
• Oversee effective recruitment, hiring, training, recognition, coaching and other personnel related issues
• Identify and target high-end players
• Assist in developing programs to increase visits from identified players
• Effectively communicate to guests and other departments on all events, activities and programs
• Ensure all promotions and events represent the company in a professional manner
• Solicit customer input through customer surveys, customer focus groups, and other vehicles