Head of Customer Success

At DIB Travel, we’re reshaping the way businesses experience travel. We're looking for a Head of Customer Success to lead our efforts in delivering outstanding customer experience.

Requirements

• 5+ years in Customer Success or Account Management (ideally B2B/SaaS within the travel industry)
• 2+ years of experience in a leadership role with direct team responsibility within the Travel Industry
• Strong communication skills in Swedish and English (Danish/Norwegian is a plus)
• Deep understanding of customer experience, retention strategy, and team dynamics
• Proven experience from the travel industry – deep understanding of travel operations, customer needs, and industry-specific systems
• Tech-savvy and comfortable working in CRM/CS platforms like Zendesk, HubSpot, etc.
• A strategic mindset, paired with a hands-on, service-oriented approach
• Ability to collaborate closely with cross-functional teams and translate customer needs into actionable product or service improvements

Benefits

• Hybrid work model – flexible remote setup from anywhere in Sweden
• Flat structure, quick decision-making, and real impact
• Ongoing learning and development opportunities tailored to your ambitions