Head of Customer Success
GreenFluxAmsterdam, North Holland, Netherlands
Posted November 18, 2025
Full Time
About the Company
GreenFlux offers a cloud-based charge point management SaaS solution that connects Charge Point Operators and e-Mobility Service Providers, facilitating the uptake of electric mobility and the renewable energy revolution.
Job Description
We are looking for a Head of Customer Success to play a pivotal role in ensuring our customers realize the full value of GreenFlux solutions. The ideal candidate will develop and lead the CSM team, maximize customer satisfaction, retention, and customer value, and contribute to strategies for upselling and cross-selling.
Requirements
- Minimum of 7+ years of experience in Customer Success within a SaaS or technology environment
- 5+ years of demonstrated team leadership success
- Customer Focus: Passionate about delivering exceptional customer experiences and building strong relationships
- Leadership Mindset: Proven track record of coaching, mentoring, and motivating teams to achieve exceptional results
- Analytical & Strategic: Data-driven and solution-oriented approach to problem-solving
- Technical Aptitude: Strong understanding of SaaS solutions and EV charging technologies is preferred
- Communication & Collaboration: Excellent communication skills (written and verbal), fluency in English; additional European languages are a plus
Benefits
- Visa sponsorship
- Relocation compensation
