Head of Customer Success (F/M/X)

ablefy is looking for a Head of Customer Success to own the entire revenue growth of their existing customer base, manage the entire Customer Success function, and drive sustainable growth through world-class Customer Success. The role involves developing and executing a clear Customer Success strategy, cultivating robust customer relationships, driving adoption of the product suite, and ensuring operational excellence. The ideal candidate has minimum 3 years of leadership experience in Customer Success or related roles, proven experience building, scaling, and leading high-performing Customer Success teams, and a strong understanding of digital entrepreneurs, payment processing, and subscription-based revenue models.

Requirements

• Minimum 3 years of leadership experience in Customer Success or related roles
• Proven experience building, scaling, and leading high-performing Customer Success teams
• Strong understanding of digital entrepreneurs and online business models
• Payment processing & checkout flows
• Subscription-based and recurring revenue models
• Cross-border transactions and European compliance requirements

Benefits

• Paid time off – 30 vacation days
• A competitive salary
• A personal training and development budget of €1,500 per year
• Responsibility and trust from day one
• Individual coaching and further training to support you in your development
• A free BVG ticket
• Employee discounts at numerous companies
• Pension program with company match