Team Lead Customer Success (F/M/X)

Ablefy is seeking a Team Lead Customer Success (F/M/X) to own the revenue growth of our existing customer base, professionalize the Customer Success function, and drive sustainable growth through world-class Customer Success. The ideal candidate will have 2+ years of leadership experience in Customer Success or related roles, a strong understanding of digital entrepreneurs and online business models, and excellent communication skills.

Requirements

• Minimum 2 years of leadership experience in Customer Success or related roles, ideally within B2B SaaS, fintech, or digital commerce.
• Proven experience building, scaling, and leading high-performing Customer Success teams.
• Strong understanding of digital entrepreneurs and online business models, payment processing & checkout flows, subscription-based and recurring revenue models, cross-border transactions and European compliance requirements
• A growth mindset with a clear focus on retention, expansion, and customer lifetime value.
• Strong analytical skills and confidence working with CS metrics such as churn, NPS, and product adoption.
• A hands-on mentality — you enjoy being close to customers and leading from the front.
• The ability to bring structure, clarity, and reliability into fast-moving, complex environments.
• Excellent communication skills and strong stakeholder management across Product, Tech, and Compliance.
• Fluency in German and English.

Benefits

• Paid time off – 30 vacation days.
• A competitive salary.
• A personal training and development budget of €1,500 per year.
• Responsibility and trust from day one.
• Individual coaching and further training to support you in your development.
• A free BVG ticket.
• Employee discounts at numerous companies (e.g. at the gym or in online stores).
• Pension program with company match up to 30% of employee contributions.