Senior Help Desk Technician

Senior Help Desk Technician will deliver exceptional customer service while supporting staff and administrators in resolving technical issues. The role involves advanced troubleshooting, imaging desktops and laptops, and escalating complex issues to the administrator level. The position requires a Bachelor’s degree in Information Technology or a related field and at least 6 years’ experience in a helpdesk or technical support role.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum of 6 years’ experience in a helpdesk or technical support role, with at least 2 years in a senior or lead position.
• In-depth knowledge of Microsoft Office 365 suite, including troubleshooting and administration.
• Proficiency in imaging and re-imaging desktops and laptops, with experience in various imaging software.
• Strong experience in deploying and managing software applications in a corporate environment.
• Demonstrated ability to lead and resolve complex desktop escalations.
• Excellent skills in supporting remote users, including familiarity with remote desktop tools and VPNs.
• Exceptional communication and interpersonal skills, with an emphasis on customer service.
• Ability to work independently and as part of a team, with a proactive and solution-focused approach.
• Relevant certifications (e.g., Microsoft Certified, CompTIA A+) are a plus.
• A proficiency in standard computer operations and common applications.
• Working knowledge of current computer technology (e.g., implementing LAN/MAN/WAN, distributed computing and security.
• Strong organizational and problem-solving skills.
• Strong interpersonal/oral and written communications skills.
• Ability to be responsive to helping others with problems – minor and major.
• A commitment to team objectives and Didi Hirsch philosophies.
• Ability to adapt to changing needs by acquiring new skills and knowledge.
• Current California driver’s license and a driving record acceptable to the Agency’s insurance carrier.

Benefits

• Paid Time Off
• Retirement Plan