Hachette Book Group seeks a Senior Help Desk Technician who delivers strong customer service, clear communication, technical depth, and consistent execution.
Requirements
- Provide advanced first and second level support for incidents and service requests involving Windows and Mac computers, laptops, mobile devices, printers, docks, peripherals, operating systems, and standard business applications.
- Serve as the first escalation point within the Help Desk team for complex tickets, stalled issues, repeat incidents, and high impact support needs.
- Diagnose and resolve technical issues related to hardware, software, user accounts, file access, connectivity, printing, conference room technology, and collaboration platforms.
- Install, configure, image, deploy, and support new hardware and software, including laptops, desktops, monitors, docks, mobile devices, and other end user equipment.
Benefits
- Medical
- Dental
- Vision
- Basic and supplemental life
- Short-term and long-term disability
- Accidental death and dismemberment
- Critical illness
- Hospital indemnity
- Long-term care
- Health and dependent care FSA
- Commuter benefit plan
- Employee assistance program
- Tuition reimbursement
- Travel assistance
- 401(k)
- Discretionary bonus program
- PTO (15 vacation days, 3 personal days, 10 holidays and generous sick leave)
- Group discounts on auto and home insurance and legal services