Senior Help Desk Technician

Hachette Book Group seeks a Senior Help Desk Technician who delivers strong customer service, clear communication, technical depth, and consistent execution.

Requirements

• Provide advanced first and second level support for incidents and service requests involving Windows and Mac computers, laptops, mobile devices, printers, docks, peripherals, operating systems, and standard business applications.
• Serve as the first escalation point within the Help Desk team for complex tickets, stalled issues, repeat incidents, and high impact support needs.
• Diagnose and resolve technical issues related to hardware, software, user accounts, file access, connectivity, printing, conference room technology, and collaboration platforms.
• Install, configure, image, deploy, and support new hardware and software, including laptops, desktops, monitors, docks, mobile devices, and other end user equipment.

Benefits

• Medical
• Dental
• Vision
• Basic and supplemental life
• Short-term and long-term disability
• Accidental death and dismemberment
• Critical illness
• Hospital indemnity
• Long-term care
• Health and dependent care FSA
• Commuter benefit plan
• Employee assistance program
• Tuition reimbursement
• Travel assistance
• 401(k)
• Discretionary bonus program
• PTO (15 vacation days, 3 personal days, 10 holidays and generous sick leave)
• Group discounts on auto and home insurance and legal services