Help Desk Technician

Help Desk Technician role at Hachette Book Group, providing technical support to employees across end user devices, software, mobile technology, and conference room systems. Responsibilities include troubleshooting technical issues, installing and configuring new hardware and software, and providing user training and guidance.

Requirements

• Strong working knowledge of Windows and Mac operating systems
• Networking fundamentals such as Ethernet, Wi-Fi, DHCP, VPN, and basic connectivity troubleshooting
• Web based, cloud based, and Microsoft 365 style business applications
• Experience supporting mobile devices and operating systems
• Strong verbal and written communication skills
• Customer focused approach with patience, follow through, and good judgment under pressure
• Strong organizational skills, attention to detail, and ability to manage multiple priorities

Benefits

• Medical
• Dental
• Vision
• Basic and supplemental life
• Short-term and long-term disability
• Accidental death and dismemberment
• Critical illness
• Hospital indemnity
• Long-term care
• Health and dependent care FSA
• Commuter benefit plan
• Employee assistance program
• Tuition reimbursement
• Travel assistance
• 401(k)
• Discretionary bonus program
• PTO (15 vacation days, 2 personal days, 10 holidays and generous sick leave)
• Group discounts on auto and home insurance and legal services