Help Desk Technician

Role Overview

Help Desk Technician will provide technical support and troubleshooting to network, desktop, and/or systems hardware and software. The role will involve resolving technical problems and answering queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.

What You Will Do

Diagnose, identify, isolate, and analyze problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintain and update records and tracking databases.

Why It Might Be a Fit

The ideal candidate will have 4+ years of related experience and a strong background in customer service, help desk support, and troubleshooting. Security+ CE and PWS 9.1 (ITIL, A+, HDI-CSR, MS 365) certifications are required.

Requirements

• 4+ years of related experience
• Customer Service, Help Desk Support, Troubleshooting
• Security+ CE
• PWS 9.1 (ITIL, A+, HDI-CSR, MS 365)
• US Citizenship
• TS/SCI and CI Polygraph

Benefits

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays
• Medical plan options
• Dental plan options
• Vision plan
• 401(k) plan
• Full flex work weeks
• Paid time off plans
• Short and long-term disability benefits
• Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance