Help Desk Technical Support

Role Overview

GDIT is seeking a Help Desk Specialist for 24x7x365 service desk support for a Federal customer in Washington, DC. This position will report directly to the Service Desk Manager or a Shift Lead. The candidate will conduct all necessary technical Service Desk support activities to ensure systems are strong, robust, and perform up to standard.

What You Will Do

Provide user support and customer service on company supported computer applications and platforms, use a ticketing system (ServiceNow) to document and create all incoming Incident and Service Requests, troubleshoot issues and advise on appropriate action, ensure prompt resolution of issues, escalate issues to Tier 2 or shift lead, track all issues to closure, respond to user requests via phone and email.

Why It Might Be a Fit

The applicant must have a technical background, experience working on service desk teams supporting IT services, experience in working with a ticketing system, ability to resolve technical and other types of issues with little oversight, strong oral and written communications skills, and technical certifications.

Requirements

• 4 + years of related experience
• US Citizenship Required
• Technical background
• Experience working on service desk teams supporting IT services
• Experience in working with a ticketing system
• Ability to resolve technical and other types of issues with little oversight
• Strong oral and written communications skills
• Technical certifications

Benefits

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays