Junior Help Desk Technician

Role Overview

Provide world-class IT support to our prestigious clientele at the highest levels of the federal government. Act as the first point of contact for our government client and exhibit exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible.

What You Will Do

Provide technical support and service to onsite and remote customers, troubleshoot and resolve issues with Microsoft Windows and MacOS, and document and track customer incidents and requests via ticketing management system.

Why It Might Be a Fit

Bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. Must be able to pass a basic English Language assessment test.

Requirements

• Associates' Degree in IT related discipline
• 3+ years of related experience
• Technical support, networking, application support, problem solving
• CompTIA Security+ required within 6 months of start date
• Active Top Secret with SCI Eligibility
• Excellent verbal and written communication, collaborative and adaptable

Benefits

• Medical plan options
• Dental plan options
• Vision plan
• 401(k) plan with company match
• Full flex work weeks
• Paid time off plans
• Short and long-term disability benefits
• Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance