Field IT Support Technician
DIG.New York, New York, United States
Posted May 28, 2026
58000 - 70000 USD
Full Time
About the Company
DIG is an upscale fast-casual brand with 30 locations throughout the northeast, committed to sourcing, cooking, and serving delicious, seasonal vegetables and culinary comfort food at scale.
Job Description
At DIG, we're building technology with the same passion we apply in our kitchens. We're searching for an enthusiastic Full-Time IT Support Field Specialist to join our growing team, responsible for providing on-site and remote technical support to DIG employees, troubleshooting errors, and working closely on the in-restaurant network.
Requirements
- 1-3 years of relevant work experience or equivalent education, providing onsite and remote computer support, computer networking, and POS support.
- Experience with Point-of-sale software, including equipment installation, configuration, and troubleshooting.
- Knowledge and experience with Mac OS and Windows administration and troubleshooting.
- Experience supporting Jira Service Management or similar help desk systems and Slack.
- Knowledge and experience with supporting mobile devices and remote support tools.
- Knowledge of security processes and tools that protect from cyber threats.
Benefits
- Health Insurance (Medical, Dental, and Vision)
- 16 weeks of Fully Paid Parental Leave (for primary and secondary caregivers)
- Short-Term Disability
- Bonus Potential
- Phone reimbursement
- Commuter benefits
- Company laptop
- Flexible vacation time (up to 20 days a year)
- Complimentary DIG lunch every day
