EMEA Associate Customer Success Manager (CSM)
DigiCertCape Town, Western Cape, South Africa
Posted April 14, 2026
Full Time
About the Company
DigiCert is a global leader in intelligent trust, protecting the digital world by ensuring security, privacy, and authenticity of every interaction.
Job Description
The Associate Customer Success Manager (CSM) supports new customers through the initial implementation and activation of their DigiCert platform environment, focusing on customer onboarding and adoption.
Requirements
- 2+ years customer success/relationship/account management experience in the Digital Security, SaaS or Software sector
- Strong communication skills and confidence speaking with customers
- Friendly, helpful, and professional attitude
- Organized with good attention to detail
- Comfortable learning new systems and explaining it to others
- Interest in customer success, onboarding, or SaaS roles
- Experience delivering training, demos, or presentations
- Familiarity with CRM or customer success tools
Benefits
- Provident Fund
- Medical Aid + Gap Cover
- Employee Assistance Program
- Gym Reimbursement
- Life Insurance
- Disability Insurance
