Business Process Specialist
DigitainYerevan, Armenia
Posted May 5, 2023
Full Time
About the Company
Digitain specializes in ServiceNow consulting and development, helping organizations of all sizes implement and optimize the platform. They guide clients from foundational ITSM processes through advanced integrations and custom end‑user portals, covering design, build, and transformation phases. By combining deep platform expertise with a flexible, project‑scalable approach, Digitain enables rapid deployment and lasting operational improvements. Their focus on end‑to‑end delivery and commitment to aligning technology with business goals sets them apart in the ServiceNow ecosystem.
Job Description
Digitain is looking for a self-motivated, passionate, and detail oriented professional to fill the vacancy of the Business Process Specialist. The role involves development and classification of business process maps, implementation of business standards and processes, and ensuring continuous improvement of business processes.
Requirements
- Knowledge of MS Office (Word, Excel, PowerPoint, Visio) and other software
- Fluent in Armenian and English (written and verbal)
- Knowledge of ISO 9001, ISO 27001 is preferred
- Knowledge of Process Management principles
- Process development skills
- Communication skills
- Ability to work in a team
- Ability to prioritize the issue resolution
- Ability to meet deadlines
- Ability to work under pressure
- Drafting and report writing skills
- Ability to analyze and assess business needs and to come up with rollout plans
- Writing and presentation skills