KPI Implementation and Development Specialist
DigitainYerevan, Armenia
Posted July 25, 2022
Full Time
About the Company
Digitain specializes in ServiceNow consulting and development, helping organizations of all sizes implement and optimize the platform. They guide clients from foundational ITSM processes through advanced integrations and custom end‑user portals, covering design, build, and transformation phases. By combining deep platform expertise with a flexible, project‑scalable approach, Digitain enables rapid deployment and lasting operational improvements. Their focus on end‑to‑end delivery and commitment to aligning technology with business goals sets them apart in the ServiceNow ecosystem.
Job Description
We are looking for a passionate, motivated and experienced KPI Implementation and Development Specialist to join our dynamic and fast-growing team. The role involves developing and implementing corporate KPIs, applying strategic planning, and supporting management in decision-making.
Requirements
- Bachelor’s degree in Business Administration, Economics, or a related field
- 2 years of relevant work experience in business analysis, KPI development, and performance measurement
- Strong knowledge and practical experience in establishing and implementing KPIs
- Proficiency in MS Office, particularly Excel, as well as in Power BI and Jira
- Good knowledge of SQL is preferred
- Strong analytical, research, and problem-solving skills
- Excellent verbal and written communication skills in Armenian, English, and Russian
- Ability to manage multiple projects simultaneously, meet tight deadlines, and work effectively under pressure
- Strong organizational skills with attention to detail
- Excellent interpersonal and teamwork skills, with a proactive approach and willingness to learn